Return & Refund Policy
30-Day Return Window
We want you to be happy with your Suazo Steak Pasta order. We allow returns and exchanges within 30 days of receipt of your order. This policy applies to customers in all 50 U.S. states. It does not apply to shipments outside the United States, which we do not offer.
Return Eligibility
To be eligible for a return or exchange, items must meet all of the following conditions:
- Requested within 30 days of receiving your order
- In original purchase condition: unused, unworn, unwashed, unmarked, and not defaced
- With all original tags and labels still attached
- Items bought as part of a set or multi-item pack (such as our 3-pack socks) must be returned in full
- Accompanied by your order number
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items marked "Final Sale" at the time of purchase
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without original tags or in a different condition from how they were sent
- Requests made more than 30 days after receipt
Restocking Fee
How to Initiate a Return
- Email our Customer Service team at [email protected] with the subject "Returns / Exchanges".
- Include your order number, the name of the item or items you wish to return, and the reason for the return.
- We will reply within 1–2 business days with return instructions, including where to send the package.
- Ship the item back using a trackable method and keep your tracking number until your refund is confirmed.
- Once we receive and inspect the return, we will process your refund or exchange.
Return Shipping Costs
For online orders, return shipping costs are the responsibility of the customer. We do not charge any additional fee for processing a return. If your item arrived defective, damaged, or incorrect, tell us and we will cover the return shipping cost.
Refunds
Returns are accepted within 30 days of purchase, and conditions apply. Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need a few extra days to post the credit to your statement. All refunds are issued in US dollars (USD).
Exchanges
Yes, we offer exchanges. If you would like a different size or color, contact us with your order number and the item you want instead. If the replacement is in stock, we will send it once we receive your original item. If it is not available, we will refund your order.
Defective or Wrong Items
If you received a defective item or the wrong product, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, and we will cover the return shipping.
Questions?
Email [email protected], call 800-829-4933, or visit our Contact page. We respond within 1–2 business days.