Contact Us
Real people, real answers. We respond within 1–2 business days.
Have a question about sizing, an order that is on its way, or a return you would like to start? You are in the right place. Suazo Steak Pasta is a small team and we read every message ourselves. Use the form below, send us an email, or give us a call during support hours and we will point you in the right direction.
For the fastest help with an existing order, include your order number and the email address used at checkout. For product questions, tell us the item name and the size or color you are considering, and we can suggest the best fit. If you want to check on a shipment, you can also use our Track Order page at any time.
Customer Support
Email: [email protected]
Phone: 800-829-4933
Address:
Suazo Steak Pasta LLC
1218 ELSBERRY AVE, LA PUENTE, CA 91744, US
Support hours:
Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. Closed on weekends and federal holidays.
Response time: We respond within 1–2 business days. Messages sent after hours or on weekends are answered the next business day.
What We Can Help With
- Orders: changes, cancellations before shipment, and shipping questions
- Returns and exchanges: email us with the subject "Returns / Exchanges" and include your order number and the item name. See our Return Policy
- Sizing and fit: help comparing our size charts with your measurements
- Product care: washing, drying, and storage guidance for each fabric
- Bulk orders: team, event, and group orders of 10 or more units
- Privacy requests: access, correction, or deletion of your personal information. See our Privacy Policy
Send Us a Message
Quick Answers
Short answers to the questions we hear most. The full list is on our FAQ page.
How long does it take to process my order?
Orders placed before 12:00 PM ET on a business day are processed the same day. Otherwise they are processed the next business day, with 1–2 business days of handling before an order ships.
What is your return policy?
We accept returns and exchanges within 30 days of receipt for items that are unused, in original condition, and have tags attached. There is no restocking fee, and refunds are issued within 5–10 business days after we receive and inspect your return.
What should I do if my order arrives damaged?
Email us within 7 days of delivery with your order number and a photo. We will send a replacement or refund the order and cover the return shipping.
Can I cancel or change my order?
Yes, if it has not shipped yet. Email us as soon as you can with your order number and the change you need.
Which payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express, and Discover through our secure checkout. We never store your full card number.
Do you ship to Alaska and Hawaii?
Yes, using standard shipping. The free shipping threshold does not apply to Alaska and Hawaii, and delivery typically takes 7–14 business days.
Before You Write
A few details make it much easier for us to help on the first reply. For an order question, include your order number and the email used at checkout. For a return or exchange, add the item name, the size you received, and the reason, and attach a photo if something arrived damaged or incorrect. For sizing help, share your height, your usual size in other brands, and whether you like a fitted or relaxed fit.
You can also browse our policies at any time: Shipping Policy, Return Policy, Terms of Service. If you need something that is not covered here, write to us and we will do our best to help. Thank you for shopping with Suazo Steak Pasta.