Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 5–7 business days after handling (1–2 business days), so most orders arrive in 6–9 business days. It ships with USPS, UPS, or FedEx depending on your address.

Question 2

Do you offer free shipping?

Accepted Answer

Yes. Standard shipping is free on orders of $75 or more within the continental United States. Orders under $75 pay a flat $6.99. Shipping is always shown in your cart and at checkout before you pay.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, using standard shipping only. The free shipping threshold does not apply to Alaska and Hawaii, so the $6.99 standard rate is charged. Delivery typically takes 7–14 business days from dispatch.

Question 4

Do you offer overnight or express shipping?

Accepted Answer

Yes. Express shipping ($12.99) arrives in 2–3 business days via UPS or FedEx. Overnight shipping ($24.99) arrives in 1 business day via FedEx Priority. Orders must be placed before 12:00 PM ET on a business day to ship the same day.

Question 5

Do you ship internationally?

Accepted Answer

Not at this time. We ship to addresses in all 50 United States only, including Alaska and Hawaii.

Question 6

How do I track my order?

Accepted Answer

When your order ships we email you a tracking number. You can also visit our Track Order page and enter your email and order code.

Question 7

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover through our secure PayPal-powered checkout. Wallet options such as Apple Pay and Google Pay may appear when your device supports them.

Question 8

Is my payment information secure?

Accepted Answer

Yes. Checkout is encrypted with SSL, and card details are entered on our payment partners' secure forms. We never store your full card number on our servers.

Question 9

What is your return policy?

Accepted Answer

We accept returns and exchanges within 30 days of receipt. Items must be unused, unworn, unwashed, in original condition, and have all tags attached. There is no restocking fee. See our Return Policy.

Question 10

How do I start a return or exchange?

Accepted Answer

Email support@suazosteakpasta.us with the subject "Returns / Exchanges" and include your order number, the item name, and the reason. We reply within 1–2 business days with instructions.

Question 11

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, your refund is issued to your original payment method within 5–10 business days. Your bank may need a few more days to post it.

Question 12

Who pays for return shipping?

Accepted Answer

For online orders, return shipping is the customer's responsibility. If your item arrived defective, damaged, or incorrect, we cover the return shipping.

Question 13

Can I exchange an item for a different size or color?

Accepted Answer

Yes. Contact us with your order number and the size or color you would like. If it is in stock, we send it once we receive your original item.

Question 14

What if my order arrives damaged or incorrect?

Accepted Answer

Email us within 7 days of delivery with your order number and a photo. We will send a replacement or refund your order and cover the return shipping.

Question 15

Can I cancel or change my order?

Accepted Answer

Email us as soon as possible. If your order has not been packed we can usually change or cancel it. Once it has shipped, you can return it under our return policy.

Question 16

How do I find my size?

Accepted Answer

Each clothing product page has a size chart with chest, waist, and hip measurements in inches and centimeters, plus a fit tip. If you are between sizes, email us your measurements and we will help.

Question 17

How should I care for my clothing?

Accepted Answer

Wash dark colors with like colors in cold water, turn graphic tees and knits inside out, and skip bleach and fabric softener. Tumble dry low or hang dry. Use a cool iron on cotton and linen, and follow the care label on wool-blend pieces.

Question 18

Will my clothes shrink?

Accepted Answer

Our cotton pieces are pre-washed to limit shrinkage, but all natural fibers can relax or tighten slightly. Washing cold and drying low keeps size changes to a minimum.

Question 19

Do you sell gift cards?

Accepted Answer

We do not offer gift cards at this time. If that changes, we will announce it on this site.

Question 20

Do you offer bulk or wholesale orders?

Accepted Answer

For team, event, or bulk orders of 10 or more units, email support@suazosteakpasta.us with the items and quantities you need and we will reply within 1–2 business days.

Question 21

What if an item is out of stock?

Accepted Answer

Email us and we will tell you if and when it is expected back. We cannot guarantee restocks, but we are happy to let you know.

Question 22

How can I contact customer service?

Accepted Answer

Email support@suazosteakpasta.us or call 800-829-4933. Support hours are Monday to Friday, 9:00 AM to 5:00 PM Pacific Time, and we respond within 1–2 business days.

Frequently Asked Questions